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give

your old items a

new life

 
 
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FREQUENTLY ASKED QUESTIONS ABOUT ITEM DONATIONS

 
 

1. What can I donate?

We accept the basic essentials that a family would need to start a home in an empty apartment. These include:

  • mattresses and box springs
  • kitchen tables and chairs
  • some living room and bedroom furniture
  • fridges and stoves
  • bedding
  • towels
  • basic kitchenware
  • small appliances
  • stuffed animals!
  • warm winter wear
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2. Do you accept items in any condition, as long as they are useable?

No. Donated items should be clean, undamaged (regular wear is ok), and not in need of repair.
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3. What can’t I donate?

Because we focus on basic essentials we often have to decline perfectly good and useful items. We also may deem some items to be too large or too heavy. Items we do not accept include:

  • washers and dryers
  • bookshelves, credenzas/buffets, hutches
  • sofas over 230 cm (80”) in length and pull-out sofa-beds
  • large desks, most office furniture
  • wooden bed frames or headboards, day beds, trundle beds, king-size mattresses
  • specialized kitchen items, (e.g., escargot plates, onion soup bowls, sushi sets, fondue kits)
  • decorative items (e.g., vases, wall art, knick-knacks)
  • food
  • toys
  • most clothing

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4. Can I donate clothes?

Yes, we accept warm winter outerwear.
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5. Are there other restrictions on the items you accept?

We cannot take items that we deem to be too big or too heavy, due to limitations in capacity (our van, storage), manpower, and the size of the apartments of the families we help.
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6. How can I donate?

You can access our donations form by clicking the Donate Items button found here on our website.
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7. Can I drop off donations to the storage space?

Yes please! We have a storage space at 9494 St-Laurent Boulevard. Please email stock@welcomecollective.org to make an appointment to drop off, as there isn’t always someone there. We don’t keep regular hours, but we can arrange drop-offs at our storage space upon request.
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8. Do you pick up?

Yes we do! We pick up larger items (mostly furniture) and smaller items in quantity. We will be in touch with you after we receive your item donation form.

Please understand that we may not be able to get to you as quickly as you might like. Our constraints include the size of our vehicle, availability of volunteers, your location, and the priority we give to the needs of families (deliveries).
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9. How should I prepare my donations?

  • Simple disassembly of furniture (cribs, removing legs from kitchen tables, feet from couches) is VERY helpful, and should be done prior to pick-up. Please keep any screws and other small hardware in a plastic bag (ziplocks are good) and securely tape the bag to one of the larger pieces.

  • Dishes and other breakable kitchenware must be wrapped to avoid breakage, and packed into boxes. Please label the boxes!

  • Bedding, towels winter wear and other soft items should be packed into boxes or bags. Please label them!
  • All small items should be packed into boxes. Please label them!
  • Dresser drawers must be emptied (even small items you are donating should not be placed in the drawers)
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10. Where do you pick up?

We mostly pick up in central Montreal but occasionally make trips to the West Island, South Shore, Laval, and the East End.
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11. When do you pick up?

We are active on weekdays during business hours. We occasionally run an evening shift. We do not pick up on weekends.

Please understand that we may not be able to get to you as quickly as you might like. Our constraints include the size of our vehicle, availability of volunteers, your location, and the priority we give to the needs of families (deliveries).
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12. Do you provide charitable tax receipts for donated items?

Unfortunately, at this time we cannot provide receipts for donated items.
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13. Where does my donation go?

Your donation will go to a newly-arrived family that has recently moved in to a new apartment but doesn’t have the means to acquire the most basic household items.
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